Our Privacy Policy Explained

This policy sets out what personal data we collect when you play at Wild Casino, why we collect it, how long we keep it and the rights you hold over it. It applies to every visit to wildcasino-pokies.com and to every account you open with us.

What Data We Collect

We gather personal data in six broad categories, and we only collect what we need to run your account, meet our regulatory duties and keep the site safe.

• Identity data: your name, date of birth, email address, phone number and residential address, provided when you register.
• Verification documents: government ID, proof of address and proof of payment method supplied during KYC checks before your first withdrawal.
• Transaction data: deposits and withdrawals, payment method details, crypto wallet addresses and wagering records.
• Technical data: IP address, device identifiers, browser type, operating system and approximate location derived from your IP.
• Gameplay behaviour: the pokies and table games you play, session times, bets placed, wins and losses.
• Marketing preferences: the offers you opt into, your communication channel choices and how you respond to our promotions.

Why We Use Your Data

We process your data for specific, limited purposes tied to your relationship with us as a player.

• Creating and administering your account, including login security and account settings.
• Verifying your identity and age under our KYC obligations before we release a withdrawal.
• Processing deposits and withdrawals, including fraud screening on payment methods.
• Preventing fraud, money laundering, bonus abuse and multi-accounting.
• Monitoring play for responsible-gambling indicators and enforcing limits you have set.
• Sending you marketing messages where you have consented, such as our Friday free spins drops and Monday reload offers.
• Meeting legal and regulatory obligations owed to our licensing authority in Anjouan.

Our Legal Bases

Where the GDPR or comparable privacy law applies, we rely on one of four legal bases for each processing activity.

• Contract: performing our agreement with you, covering account management, game delivery and payment processing.
• Legal obligation: KYC, AML record-keeping and responding to lawful requests from regulators, which we cannot waive.
• Legitimate interest: fraud prevention, site security, aggregate analytics and improving our service, balanced against your interests.
• Consent: marketing communications and non-essential cookies, which you may withdraw at any time.

How Long We Keep It

Retention depends on the type of data and the rules that govern it. We delete or anonymise data once its purpose ends.

Who We Share It With

We never sell your personal data. We share it only with parties who need it to deliver our service, and each one is bound by data protection terms.

• Payment processors and e-wallet providers to complete your transactions securely.
• KYC and AML screening providers that verify your documents and flag risks.
• Our licensing authority and other regulators when the law requires disclosure.
• Analytics and hosting providers that help us run and improve the site.
• Game providers receive only technical identifiers needed to load the games you choose.

Your Rights Over Data

You control your personal data, and you can exercise the following rights at any time by emailing our data protection officer. We respond within 30 days.

• Access: get a copy of the personal data we hold about you.
• Rectification: correct data that is inaccurate or out of date.
• Erasure: ask us to delete data where no legal duty requires us to keep it.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interest.
• Withdraw consent: stop marketing and optional cookies at any time.
• Complain: lodge a complaint with your local data protection authority.

Cookies and Tracking

We use essential cookies to keep you logged in and secure the site, plus optional analytics and marketing cookies that only load with your consent. You can change your cookie choices any time in your browser or through our cookie banner. Full detail, including the complete cookie list, sits on our dedicated Cookies Policy page.

Our Security and Contact

How we protect your data

All traffic between your device and our servers is encrypted with TLS. Access to personal data is restricted to staff who need it for their role, protected by multi-factor authentication and logged for audit. We test our defences regularly and notify you and the relevant regulator within 72 hours if a breach likely to affect you occurs.

Reach our data protection officer

Questions about this policy or any of your rights go straight to our DPO at [email protected]. You can also contact support at [email protected], available 24/7 by live chat and email.

Frequently Asked Questions

Does Wild Casino sell my personal data?

No. We never sell your data. We share it only with processors, regulators and providers who need it to deliver our service.

Why do you need my ID before a withdrawal?

Our Anjouan licence requires KYC checks before your first withdrawal. We verify a government ID, proof of address and proof of payment method, then keep the records for 5 years.

How do I stop marketing emails?

Withdraw your consent any time via the unsubscribe link in any email, your account settings, or by emailing [email protected]. We stop marketing messages immediately.

How long do you keep my transaction history?

Regulatory rules require us to keep transaction and wagering records for at least 5 years. After that we delete or anonymise them.

Can I get a copy of my data?

Yes. Send an access request to [email protected] and we will provide a copy of your personal data in a portable format within 30 days.