Our Terms & Conditions

These Terms and Conditions govern your use of wildcasino-pokies.com, operated under licence ALSI-202504044-FI2 issued by the Anjouan authority. We, AJACKS Management Services N.V., launched this platform in 2017, and these terms set out the rules that apply to every player who registers, deposits or plays with us. Read them before you create an account.

How You Accept Our Terms

By ticking the acceptance box at registration, by logging in, or by placing a single wager, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions. The agreement takes effect the moment your account is created and continues until either you or we close it in line with the closure provisions below.

These terms form the entire agreement between you and our platform regarding your play.
If any clause is held invalid, the remaining clauses stay in force.
By accepting, you waive any claim based on your failure to read these terms.
The English version prevails if a translation conflicts with it.

Who May Register With Us

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher, to open an account. We require proof of age, and we will void all winnings and close the account of any player who cannot provide it. One account per person, per household, per IP address and per payment method is the limit.

Residents of the United Kingdom, France, the Netherlands, Spain, Belgium, Portugal, Italy, Curacao, Iran and North Korea may not register or play.
You must use your true legal identity; accounts registered under false details are subject to immediate closure and forfeiture of balances.
Before your first withdrawal we verify your identity under our KYC procedure: government-issued photo ID, proof of address dated within the last three months, and proof of payment method.
You are responsible for keeping your login credentials secure. All activity under your account is deemed to be yours.

Deposits, Withdrawals and Verification

Funding your account

We accept PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum, Litecoin, Tether and Dogecoin for deposits, with a minimum deposit of A$30. Withdrawals are processed via bank transfer, cards, Skrill, MiFinity and supported cryptocurrencies, subject to our maximum limits of A$8,000 per day and A$32,000 per month.

Crypto and e-wallet withdrawals are processed within 0-24 hours; card and bank transfer withdrawals take 1-3 business days.
We charge no fees on deposits or withdrawals; third-party provider fees may apply.
Funds must be wagered at least once before withdrawal, in line with anti-money-laundering requirements.
Withdrawals are only paid to a method held in your own name.
A dormant account (no login for 12 consecutive months) may attract an administrative fee after we give you 30 days written notice.

Our Bonus Rules Apply Equally

Every bonus we offer, including welcome packages, reloads, free spins drops and cashback, carries its own promotional terms that form part of this agreement. Where a specific promotion does not state otherwise, the general rules below apply. Bonuses are granted for entertainment purposes and carry no cash value until wagering is complete.

Wagering requirements must be met within the stated validity period; unmet bonuses and related winnings expire.
The maximum bet allowed while a bonus is active is A$10 per spin or round unless the promotion states otherwise.
Certain games are excluded or contribute at a reduced rate while a bonus is active; the contribution table in each promotion's terms is authoritative.
Bonus funds are used after real funds, and winnings are credited in the order the funds were played.
Only one bonus may be active at a time unless we expressly state that offers can be combined.
We may cancel, reclaim or refuse any bonus where we determine the promotion has been misused.

Conduct We Will Not Tolerate

Our platform is built for fair play. The following conduct breaches this agreement and entitles us to close accounts, void wagers and withhold balances where the breach relates to funds derived from that conduct.

Fraud, dishonesty or the provision of false information to us.
Chargebacks or disputed payments on any deposit method.
Multi-accounting: holding or operating more than one account, directly or through relatives or associates.
Bonus abuse, including low-risk betting patterns designed to extract bonus value without genuine play.
Collusion, exploitation of software errors, or the use of bots, automated tools or third-party assistance.
Accessing our platform through a VPN or other means to disguise your true location, or playing from a restricted jurisdiction.
Using our services for commercial purposes or on behalf of another person.

Limits and Self-Exclusion

You may set deposit limits, loss limits and session reminders on your account at any time through your profile, and our support team is available 24/7 to apply or adjust them for you. If gambling stops being fun, we will act on your request to self-exclude for a fixed period or permanently, and we will close accounts where we identify clear signs of gambling-related harm.

Self-exclusion takes effect within 24 hours of your request and cannot be reversed before it expires.
During self-exclusion, you must not attempt to open a new account, and we will close any such account we identify.
Free confidential support is available from Gambling Help Online on 1800 858 858 and from Gambling Therapy.
Only deposit money you can afford to lose, never chase losses, and never gamble to escape personal difficulties.

Closing Accounts and Complaints

You may close your account at any time by contacting our support team; any withdrawable balance will be returned to you via your verified payment method. We may suspend or close an account where these terms are breached, where required by law, or where we reasonably believe play poses a risk to you or others.

Complaints go first to our support team by live chat or email at [email protected].
We acknowledge complaints within 24 hours and aim to resolve them within 14 days.
If you are not satisfied with our response, you may escalate the matter to the Anjouan licensing authority.
These terms are governed by the laws applicable to our licence, and disputes fall under the jurisdiction of that authority.

When We Update These Terms

We may amend these Terms and Conditions at any time to reflect changes in our services, regulatory obligations or payment processing. The current version is always published on this page with its effective date. Material changes are notified to registered players by email or in-platform message at least 7 days before they take effect.

Continued play after the effective date of a change constitutes acceptance of the updated terms.
Changes to core terms, such as eligibility or withdrawal rules, always trigger direct notification.
It is your responsibility to review this page periodically; we suggest checking it each time you accept a new promotion.
Nothing in any amendment reduces your right to withdraw funds already held in your real-money balance.

Frequently Asked Questions

How old do I have to be to play at Wild Casino?

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher. We verify your age and identity before your first withdrawal.

Can I hold more than one account?

No. One account per person, per household, per IP address and per payment method. We close duplicate accounts and may withhold balances linked to multi-accounting.

Do I need to complete KYC before withdrawing?

Yes. Before your first withdrawal we need a government ID, proof of address dated within three months, and proof of your payment method.

What happens to my account if I stop using it?

If you do not log in for 12 consecutive months, the account is treated as dormant. After 30 days written notice, an administrative fee may apply to dormant balances.

How will I know when the terms change?

Material changes are notified by email or in-platform message at least 7 days before taking effect, and the current version is always published on this page.